everything you need to know
FREQUENTLY ASKED QUESTIONS.
How can I get a quote?
What is your cancellation policy?
We charge new clients $100 deposit to secure your appointment in our calendar. As you send us your deposit, you get a booking confirmation of your cleaning appointment.
Your deposit applies towards the balance of your appointment. If you cancel the appointment, the deposit is not refundable.
What if I need to reschedule?
It is our promise that we will do our best to accommodate your request; if we find another client who will take your appointment time, we will not charge you a cancellation fee. On some occasions this will be possible, on others--it won't. As such, we ask that you notify us of any changes as soon as practical, but no less than 48 hours to avoid a charge of $132.30 to your account.
How do I pay for my cleaning appointment?
We are currently accepting Interac E-transfer, cheques and cash.
You can E-transfer your balance to email@example.com
Your cheque can payable to AM CLEANING YYC INC; please mail it to our office:
:AM CLEANING YYC
1550 5 St SW #300
You can also give cash in the envelope in the end of your cleaning appointment to our Team Lead on duty.
How about tips?
Tips are not expected, but if you belive the cleaning crew went above and beyond, you are welcome to splurge a little. All tips can be added on top of the oustanding balance on your invoice. Tips go directly to our employees, and they are very grateful for your generosity.
What areas do you clean?
We tackle most of the things in your home. We have incorporated many cleaning objectives that are universal for most homes in our Cleaning Checklist - it is like à la carte menu for your home. However, we do know that every home will have specific cleaning needs.
What cleaning products do you use?
Well, we are so glad you asked. We like to talk about this topic as much as we love cleaning. We are an all natural cleaning company, committed to using cleaning products that are safe for you, your family and your fur friends. The cleaning products are made by us here in Calgary, usually right prior to your cleaning appointment. Bonus points: your home will smell like a spa since we use pure essential oils from Italy, France and Sri Lanka.
Our main active ingredients are isopropyl alcohol, cleaning vinegar, peroxyde, baking soda, castile soap and essential oils. As per hard-surface disinfectant, we use top of the line botanical product called Bioesque, that is approved by Health Canada.
Do you bring your own equipment?
We do, you have nothing to worry about. Our mission is to take your worries away (at least those that are connected with cleaning).
On the day of your cleaning appointment we bring our professional equipment: vacuums, spin mops, cleaning cloths, a variety of brushes and sponges, steamer – all the essentials that will tackle most grimy challenges.
All the brushes, cloths and sponges are disinfected prior to your appointment. We also empty, wash and change filters in our vacuum cleaners prior to every appointment. Our cleaning equipment is as clean as your home will be after our visit.
Nevertheless, if you do wish us to use your specific cloths, vacuum or a mop, please let us know upon booking your appointment. We are happy to oblige.
*Also note that we charge a flat fee of $6 dollars for the supplies, per appointment. This fee covers a fresh batch of cleaning product made just for you (within 3 days of your appointment), and a set of professionally laundered microfibers that have been delivered to us by COMMONGOOD LINENS (www.cmngd.com).
I am allergic to citrus essential oils, can you still help me?
Absolutely, not only can we clean, but that’s why we have started an all natural company, to help everyone. If you have any allergies, for example to specific essential oils, please let us know, and we will make a specific cleaning supply just for you. Furthermore, if you wish for us to use your cleaning equipment or cleaning cloths, let us know and we will do so.
I really liked the team, may I keep them coming?
What's your hiring philosophy?
At :AM CLEANING YYC, we are very picky about who we hire. We seek out passionate individuals with great life stories and even greater life ambitions. Each person on our team is highly motivated as a way of life, often coming to us during a time of transition as they prepare to take the next step towards their ultimate goals. We pride ourselves on encouraging everyone on our team to live their best life, and we accept that they might only work with us for a few months before tackling their next challenge. Positive staff turnover is something we embrace, because it means our people feel supported in achieving their dreams and inspired to become their best selves.
Some of our past team members have gone on to become nurses, pharmacy assistants, clinical psychologists for youth, while our current team members are learning to become paramedics, obtaining their Masters Degrees and running their own successful businesses. So next time we come to your home, feel free to ask us what else we are passionate about… because there's more to us than just cleaning.
Do you clean under the furniture and appliances?
No, for liability and insurance reasons we are unable to move your furniture that is over 30lb as well as appliances, such as fridge, stove, washer and dryer.
I have a dog. What should I do?
We absolutely love furry friends!
Although we are super cool with pets, sometimes they can get too excited about our vacuum cleaner or our colorful sponges. And who can blame them! During our cleaning appointments most of our clients choose to take their dogs for a nice long walk, drop them off at daycare or let them stay in the basement or a guest room.
Every pup is different. We are completely comfortable to work with your pets at home, as long as we are not disturbing them and they are not interrupting us:) You know your fur friend best!
Should I be at home during cleaning appointment?
You are the boss and can decide what makes you the most comfortable. You can let us in, hang around as we clean, or you can let us in, go run errands and come back. Generally, we rarely see our clients because they use their cleaning appointment as an opportunity to get to other things that are important to them.
How do you get into my place?
Many of our clients leave us a key/fob in a discreet location or tell us their door/garage/buzz code. We go in, work hard, lock up and off to the next appointment.
Safety + Standards
What if I'm not entirely happy with the cleaning results?
If we have missed a spot from your Cleaning Checklist, we are ashamed, but we will fix it. Please let us know right away; we will come back within 24 hours after your appointment and fix it at no charge.
What if something got damaged during my cleaning appointment?
Our company motto is "do the right thing, even if is hard".
At :AM CLEANING YYC we treat each home with great care, however, with high touch job accidents happen. If we damage or break anything while cleaning, we will repair or replace the item at no charge to you.
Nevertheless, some things are irreplaceable (like a wedding plate that has been signed by all of your guests). We kindly ask you to put away all irreplaceable items or leave us a bright note "DO NOT TOUCH" to avoid such accidents.
Are your employees insured and bonded?
Absolutely. We are insured, bonded, and to be frank—very friendly. We are also WCB covered.
Our hiring process includes multiple reference and criminal background checks on top of several levels of interviews and field training. Someone compared our hiring process to Google's. We will take that as a compliement.
What COVID-19 safety related precautions are you taking?
COVID-19 definitely highlighted the benefits of having a clean home and office.