Question 1

How can I get a quote?

Accepted Answer

The short answer is: you can’t.

We are unable to determine how long it will take to clean your home without working with it first. Cleaning is tricky! It is like calling a dentist asking how much it would cost to fix your aching tooth; are we talking about a complicated root canal or a quick cavity?

Every person lives differently, has unique daily habits and variety of surfaces within their home that would require different cleaning time. When you hire us, it is a blind date with your space. We agree on a budget during a consult call, and do as much as we can for the allocated. Sometimes we finish sooner or we might need an extension.

To give you an idea, we have a four story townhouse in Marda Loop that takes the same amount of time to clean as a 2 bedroom condo in East Village. How, you wonder? Factors like pets, children, your day-to-day habits, interior finishes and design play a big role. Everyone lives differently. 
 
For this reason, we have developed a Cleaning Checklist where you can fill out what areas of your house/apartment/condo/office you want us to address. It is like à la carte cleaning menu. Pick what you want, keeping in mind that it takes time to do a good job. Time = money. 
 
Although everything above sounds nice and fancy, nevertheless, we can’t just leave you hanging, some specifics are required, so here they are:
 
• Our regular hourly charge is $65/per hour per insured, bonded and trained crew member; move out cleans $65/per hour per team member and post-reno/construction cleans are $59/per hour per team member. All of our crews are happy employees of :AM CLEANING YYC.

• We work in team of 2-4 depending on the size of the project. When we start cleaning, we divide, conquer.

•  The most time-consuming spaces are bathrooms, kitchen and floors (70% of your appointment time); we can make a custom plan that will work for you, your budget and your home. If you want to spend only $550, we will start with your priorities and go from there. We are here to make it easy for you.

• Also note that we charge a flat fee of $6 dollars for the supplies and $25+ for dispatch fee per appointment, depending on your location.

Question 2

What is your cancellation policy?

Accepted Answer

We charge new clients a deposit to secure your appointment in our calendar. As you send us your deposit, you get a booking confirmation of your cleaning appointment.

Your deposit applies towards the balance of your appointment. If you cancel the appointment, the deposit is not refundable.

If you cancel your appointment in less than 24 business hours from the start of your cleaning appointment, the cancellation fee is $150 that goes directly to our crew members for their cancelled shift, as they rely on predictable income.

Question 3

What if I need to reschedule?

Accepted Answer

Life happens, and we get it! Please let us know right away via phone or email, and we will offer you alternative dates.

However, making last minute changes may be very disruptive to our small business. As such, if you request a change to your appointment in less than 24 business hours, we might have to charge your account a cancellation fee of $150. This amount will go entirely to our employees, and will cover the time they were scheduled to work. Please know that :AM CLEANING YYC will not use these monies as a source of revenue.
 
It is our promise that we will do our best to accommodate your request; if we find another client who will take your appointment time, we will not charge you a cancellation fee. On some occasions this will be possible, on others--it won't. As such, we ask that you notify us of any changes as soon as practical, but no less than 24 business hours to avoid a charge of $150 to your account.

everything you need to know

FREQUENTLY ASKED QUESTIONS.

How can I get a quote?

What is your cancellation policy?

What if I need to reschedule?