everything you need to know

FREQUENTLY ASKED QUESTIONS.

Pricing

How can I get a quote?


The short answer is: you can’t; we are unable to determine how long it will take to clean your home without working with it first. Every home is different, and we approach it that way. When you hire us, it is a blind date with your space. We are, however, happy to give you a guesstimate during a consult call. To give you an idea, we have a four story townhouse in Marda Loop that takes the same amount of time to clean as a 2 bedroom condo in East Village. How, you wonder? Factors like pets, children, your day-to-day habits, interior finishes and design play a big role. Everyone lives differently. For this reason, we have developed a Cleaning Checklist where you can fill out what areas of your house/apartment/condo/office you want us to address. It is like à la carte cleaning menu. Also, rest assured our cleaning crew works extremely efficiently to save you your hard-earned money; most of our clients are our regular customers for whom we do weekly, bi-weekly and monthly cleanings. So yeah, give us a try and we guarantee (legal disclaimer: not like a real guarantee, more like a promise that we truly believe in) that you will get addicted to our cleaning results. Although everything above sounds nice and fancy, nevertheless, we can’t just leave you hanging, some specifics are required, so here they are: • Our hourly charge is $55/per hour per insured, bonded and trained crew memeber; $110/per hour per two cleaners and so on, you know the math :); Move out cleans are $60/per hour per cleaner. All of our crews are happy employees of :AM CLEANING YYC. • Our minimum cleaning appointment is 2 hours which equals to $220 (+tax); The most time-consuming spaces are bathrooms, kitchen and floors (70% of your appointment time); and • We do custom cleaning, so whatever your budget is, we can make a custom plan that will work for you, your budget and your home. If you want to spend only $275, we will start with your priorities and go from there. We are here to make it easy for you. • *Also note that we charge a flat fee of $6 dollars for the supplies, per appointment. This fee covers a fresh batch of cleaning product made just for you (within 3 days of your appointment), and a set of professionally cleaned microfibers that have been delivered to us by COMMONGOOD LINENS (www.cmngd.com).




What is your cancellation policy?


We charge new clients $100 deposit to secure your appointment in our calendar. As you send us your deposit, you get a booking confirmation of your cleaning appointment.

Your deposit applies towards the balance of your appointment. If you cancel the appointment, the deposit is not refundable.




What if I need to reschedule?


Life happens, and we get it! Please let us know right away via phone or email, and we will offer you alternative dates. However, making last minute changes may be very disruptive to our small business. As such, if you request a change to your appointment in less than 48 hours, we might have to charge your account a cancellation fee of $132.30. This amount will go entirely to our employees, and will cover the time they were scheduled to work. Please know that :AM CLEANING YYC will not use these monies as a source of revenue.

It is our promise that we will do our best to accommodate your request; if we find another client who will take your appointment time, we will not charge you a cancellation fee. On some occasions this will be possible, on others--it won't. As such, we ask that you notify us of any changes as soon as practical, but no less than 48 hours to avoid a charge of $132.30 to your account.





Payment

How do I pay for my cleaning appointment?


We are currently accepting Interac E-transfer, cheques and cash.

You can E-transfer your balance to info@amcleaning.ca

Your cheque can payable to AM CLEANING YYC INC; please mail it to our office:

:AM CLEANING YYC

1550 5 St SW #300

Calgary, AB
T2R 1K3

You can also give cash in the envelope in the end of your cleaning appointment to our Team Lead on duty.




How about tips?


Tips are not expected, but if you belive the cleaning crew went above and beyond, you are welcome to splurge a little. And because you recognize their hard work, we will match your tip! If you give them $10, we will add $10 to their paycheck. Dream team!





Cleaning Process

What areas do you clean?


We tackle most of the things in your home. We have incorporated many cleaning objectives that are universal for most homes in our Cleaning Checklist - it is like à la carte menu for your home. However, we do know that every home will have specific cleaning needs. Some clients want us to clean top to bottom each time we visit. Others just want us to clean their 5 bathrooms. We have a client who loathes doing floors, so she delegates vacuuming and mopping 6300 sqft of hardwood to us. We can do it all. We do our absolute best to clean everything you have requested in one appointment. Sometimes, we would need a follow up appointment if it is a heavy duty deep clean.




What cleaning products do you use?


Well, we are so glad you asked. We like to talk about this topic as much as we love cleaning. We are an all natural cleaning company, committed to using cleaning products that are safe for you, your family and your fur friends. The cleaning products are made by us here in Calgary, usually right prior to your cleaning appointment. Bonus points: your home will smell like a spa since we use pure essential oils from Italy, France and Sri Lanka.

Our main active ingredients are isopropyl alcohol, cleaning vinegar, peroxyde, baking soda, castile soap and essential oils. As per hard-surface disinfectant, we use top of the line botanical product called Bioesque, that is approved by Health Canada.




Do you bring your own equipment?


We do, you have nothing to worry about. Our mission is to take your worries away (at least those that are connected with cleaning).

On the day of your cleaning appointment we bring our professional equipment: vacuums, spin mops, cleaning cloths, a variety of brushes and sponges, steamer – all the essentials that will tackle most grimy challenges.

All the brushes, cloths and sponges are disinfected prior to your appointment. We also empty, wash and change filters in our vacuum cleaners prior to every appointment. Our cleaning equipment is as clean as your home will be after our visit.

Nevertheless, if you do wish us to use your specific cloths, vacuum or a mop, please let us know upon booking your appointment. We are happy to oblige.

*Also note that we charge a flat fee of $6 dollars for the supplies, per appointment. This fee covers a fresh batch of cleaning product made just for you (within 3 days of your appointment), and a set of professionally laundered microfibers that have been delivered to us by COMMONGOOD LINENS (www.cmngd.com).




I am allergic to citrus essential oils, can you still help me?


Absolutely, not only can we clean, but that’s why we have started an all natural company, to help everyone. If you have any allergies, for example to specific essential oils, please let us know, and we will make a specific cleaning supply just for you. Furthermore, if you wish for us to use your cleaning equipment or cleaning cloths, let us know and we will do so.




I really liked the team, may I keep them coming?


One of the reasons why people are switching cleaning companies is because of a high turnover in the industry. That’s not cool. Opening a door to your home is already a big step, and the last thing we want is to bring an unknown person in. Our business model is built on consistency. Therefore, we do our best to schedule the same team to clean your home: it is efficient, and it gives you a peace of mind knowing who is behind the process. On occasion, if that team is sick or on vacation, we will send another equally awesome team with detailed instructions and your personalized Cleaning Checklist. We are a small company with 6 employees, so your needs are always our priority.




What's your hiring philosophy?


At :AM CLEANING YYC, we are very picky about who we hire. We seek out passionate individuals with great life stories and even greater life ambitions. Each person on our team is highly motivated as a way of life, often coming to us during a time of transition as they prepare to take the next step towards their ultimate goals. We pride ourselves on encouraging everyone on our team to live their best life, and we accept that they might only work with us for a few months before tackling their next challenge. Positive staff turnover is something we embrace, because it means our people feel supported in achieving their dreams and inspired to become their best selves.

Some of our past team members have gone on to become nurses, pharmacy assistants, clinical psychologists for youth, while our current team members are learning to become paramedics, obtaining their Masters Degrees and running their own successful businesses. So next time we come to your home, feel free to ask us what else we are passionate about… because there's more to us than just cleaning.




Do you clean under the furniture and appliances?


No, for liability and insurance reasons we are unable to move your furniture that is over 30lb as well as appliances, such as fridge, stove, washer and dryer. If you wish us to get under those areas, please move your fridge, for example, out of its original location, and we will vacuum and wash the floor underneath.





Logistics

I have a dog. What should I do?


We absolutely love furry friends!

Although we are super cool with pets, sometimes they can get too excited about our vacuum cleaner or our colorful sponges. And who can blame them! During our cleaning appointments most of our clients choose to take their dogs for a nice long walk, drop them off at daycare or let them stay in the basement or a guest room.

Every pup is different. We are completely comfortable to work with your pets at home, as long as we are not disturbing them and they are not interrupting us:) You know your fur friend best!




Should I be at home during cleaning appointment?


You are the boss and can decide what makes you the most comfortable. You can let us in, hang around as we clean, or you can let us in, go run errands and come back. Generally, we rarely see our clients because they use their cleaning appointment as an opportunity to get to other things that are important to them.




How do you get into my place?


Many of our clients leave us a key/fob in a discreet location or tell us their door/garage/buzz code. We go in, work hard, lock up and off to the next appointment.





Safety + Standards

What if I'm not entirely happy with the cleaning results?


If we have missed a spot from your Cleaning Checklist, we are ashamed, but we will fix it. Please let us know right away; we will come back within 24 hours after your appointment and fix it at no charge.




What if something got damaged during my cleaning appointment?


Our company motto is "do the right thing, even if is hard".

At :AM CLEANING YYC we treat each home with great care, however, with high touch job accidents happen. If we damage or break anything while cleaning, we will repair or replace the item at no charge to you.

Nevertheless, some things are irreplaceable (like a wedding plate that has been signed by all of your guests). We kindly ask you to put away all irreplaceable items or leave us a bright note "DO NOT TOUCH" to avoid such accidents.




Are your employees insured and bonded?


Absolutely. We are insured, bonded, and to be frank—very friendly. We are also WCB covered.

Our hiring process includes multiple reference and criminal background checks on top of several levels of interviews and field training. Someone compared our hiring process to Google's. We will take that as a compliement.




What COVID-19 safety related precautions are you taking?


COVID-19 definitely highlighted the benefits of having a clean home and office. - To keep physical distancing, we are asking our clients to leave their home during a cleaning appointment--like going for a walk or running some errands; if you are home (we understand if you work from home) we suggest you stay at a designated room/office where you can continue working, and we keep cleaning the rest of your home. We are OK with that, so long as we don't interact with each other; closed doors are strongly encouraged. Being in the basement during the duration of your appointment is also an option. - We check in with our team daily if they have any of the COVID-19 symptoms; if they do (this has not happened to date) we ask that they self-isolate for at least 14 days. - We have access to non-surgical masks for our team members to wear during your appointment. Please let us know if you feel more comfortable if we wear masks in your presence. - We are using a top of the line hard surface disinfecting product called Bioesque that is approved by Health Canada. It is a botanical, plant based product which directly aligns with our values as an all natural cleaning company.





We don't cut corners. We clean them. Call 403-869-8083 today!

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